Delivery Info

You can select the delivery slots you would like the delivery to arrive.

If you select 'by 6pm-9 pm', your order will arrive anytime up to (before) 9.00 pm on the day of delivery.

Latest order by 12 pm weekdays for free same day delivery slots 1 pm-5 pm

Latest order by 5 pm weekdays for free same day delivery slots 6 pm-9 pm

*Available delivery times depend on the time you place your order and how far away the location is from our dispatch.

You can select the delivery slots you would like the delivery to arrive.

If you select 'by 1 pm-5 pm', your order will arrive anytime up to (before) 5.00pm on the day of delivery.

Latest order by 12 pm Saturday for free same day delivery slot include 1 pm-5 pm or 6 pm-9 pm.

For next delivery order any time the day prior (weekdays).

However, you are required to order by 5 pm for Saturday delivery.

Or place your order for any other date

We understand the urgency of some floral gifts, which is why roses only also offers a priority delivery option which allows your delivery too be received with 3 hours of your request for orders before 5 pm.

Urgent delivery cost : added 50.000 IDR besides added delivery cost regular

If a delivery fails because the provided address details are inaccurate or because no one is available to receive them, we can redeliver at 50% of the original Roses order cost and a delivery fee of IDR 100.000.

Unfortunately, this is because of the perishable nature of our roses and we only offer the freshest and highest quality gifts, so are likely to need to replace them. Alternatively, you can collect: at Roses Only head office

Jakarta

Jalan Tanjung Duren Utara V/228, Grogol Tanjung Duren Utara, West Jakarta 11470

Please contact +62 821 2345 7130

Surabaya

Jalan Opak 56, Darmo Surabaya, East Java 60261

Please contact +62 851 0689 9050

Yes, you can after you order via Website.

Please order first on +62 821 2345 7130 for Jakarta or +62 851 0689 9050 for Surabaya

When completing your order and payment , please be sure to select a pickup time between 9am-5pm Monday-Friday, 9am-2 pm Saturday. Then you can pick up on

Jakarta

Jalan Tanjung Duren Utara V/228, Grogol Tanjung Duren Utara, West Jakarta 11470

Surabaya

Jalan Opak 56, Darmo Surabaya, East Java 60261

If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (front/back of the house or with reception/neighbour).

Kindly note that we will not call recipient unless you have requested us to call. If the recipient is not home, our drivers will leave the box of roses outside the house where they deem safe.

Please be aware that if the courier finds no safe place to leave the order, it will be returned to us and a re-delivery fee will be charged (please refer to redelivery tab for more information). An unsafe delivery might be if there is no sheltered place to leave the roses, or if there is no access to the building, apartments or condominium.

Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered. All deliveries will be left at the reception unless you request for us to call the recipient. In the event the recipient does not answer the call, the roses will automatically be left at the reception counter or mail room.

Due to popular demand during Mother's Day and Valentines periods, we offer a specially curated range, guaranteed to please your recipient. During these periods, however, please note the following.

• No address changes are possible once the order is submitted.

• Deliveries will be made between 9am-5.30pm. No special delivery times can be requested.

• Special delivery requests cannot be made during Valentines Day periods.

• Valentines period is from Feb 1st - 15th Feb, during this period these delivery terms will apply.

What if no one is going to be home? If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (front/back of the house or with reception/neighbor). Please be aware that if the courier finds no safe place to leave the order, it will be returned to us and a re-delivery fee will be charged. An unsafe delivery might be if there is no sheltered place to leave the roses, or if there is no access to the building, apartments or condominium.

Redelivery: If a delivery fails because the provided address details are inaccurate or because no one is available to receive them, we can redeliver at 50% of the original Roses order cost and a delivery fee of IDR 100.000. Unfortunately, this is because of the perishable nature of our roses and we only offer the freshest and highest quality gifts, so are likely to need to replace them. In this instance, we will only be able to redeliver after the 15th of February. Alternatively, you can collect: Jalan Tanjung Duren Utara V/228, Grogol Tanjung Duren Utara, West Jakarta 11470(please contact +62 821 2345 7130) or Jalan Opak 56, Darmo Surabaya, East Java 60261 ( please contact +62 851 0689 9050)

Delivery to offices: Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered. All deliveries will be left at the reception unless you request for us to call the recipient. In the event the recipient does not answer the call, the roses will automatically be left at the reception counter or mail room.

We professionally arrange our roses on a bed of tissue with their care instructions in our beautiful box. Made from sustainably sourced materials, it has become well known as the protective layer for a special gift. Don’t take our word for it, read our reviews here.

Of course! Before the final checkout, you'll be prompted to enter your personal message. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.

All customer queries should be directed to our extremely helpful and friendly customer services team.

Call us on +62 821 2345 7130 for Jakarta or +62 851 0689 9050 for Surabaya on Monday to Friday 9am - 5pm and Saturday 9am – 2 pm.

Alternatively, email info@rosesonly.co.id

Have something special in mind?

We can help you make it happen.

Call us on +62 821 2345 7130 (Jakarta) or +62 851 0689 9050 (Surabaya) on Monday to Friday 9am - 5pm and Saturday 9am – 2 pm.

Package will added urgent delivery cost 50.000 IDR besides delivery cost (regular)

When promotions are on, these exclude delivery dates beyond 2 weeks of any given promotion.

We close on public holidays except Valentine’s Day and Mother’s Day

We do charge for delivery to restricted areas. Please make sure your selection ‘Restricted Delivery Area’ when you checkout.

We do not deliver to Bogor, Depok and Bekasi

Restricted Areas include:

Alam Sutera

Gading Serpong

Ciledug

Pamulang

Pondok Aren

Lippo Karawaci

Ciputat

Tangerang

Looking to send Roses to a loved one overseas? No problem we offer international delivery in the following locations: Please select the appropriate locations according to where your recipient lives.